VIAJES ALGENOVA wants to inform that, is acting as an
intermediary between organizations, individuals offering the
services, itineraries and its clients.
Personal documentation and passports are solely the traveler
The organizer’s only responsibilities are advice and provide
information. If by any chance the traveler can not get into the
visiting country because of incomplete documentation, the
organizer will decline any responsibility and the traveler must
pay for all the expenses established for involuntary annulment or
cancellation of the services.
The prices includes: all services that appear in the itineraries
and everything that clearly appear in the index "our prices
includes" on each itinerary.
The prices do not include: all services that do not appear on
the itinerary such as guide visits to museums, art galleries,
etc. and any other kind of extra services like wines, liquors,
laundry service, mineral water, and all services offered by
hotels except the ones clearly specifically included on the
Travelers must be at the point of departure at least 45 minutes
in advance, the agency will not be held responsible for
cancellations due to delays, lack of necessary documentation, or
any other reason.
Travelers can cancel reservations but each case will be review
and resolve according to the terms and conditions rules
established by the Wholesale Tour Operator.
CHANGES - ALTERATIONS:
The Tour Operator or tour provider reserves the right to change
the itinerary du to unforeseen circumstances that occur beyond
it control, such as, departure time, change the hotels listed on
the tour for others of similar quality and change ground
transportation due to insufficient number of travelers (minimum
15 people). Also the Tour Operator reserves the right of tour
cancellation due to circumstances such as tariffs change and or
fluctuation in the currency exchange rate. In all the above
circumstances the client will refuse the right to file any claim
In the case of tour cancellation by the Tour Operator, the
client will be inform in advance of it, and only a full price of
the tour will be refund.
In case of strike by one or more of the service providers of the
tour, before or during of it, the Wholesaler will do its best to
find a solution for the affected travelers.
In any case, clients understand and agree that all expenses are
his or her responsibility and that the organizer will not be
held liable for it.
The agreed to contract any of the tours offer by us, means the
traveler acceptance of all terms established on the GENERAL
CONDITIONS, CHANGES-ALTERATIONS and CANCELLATIONS.